Patient access and engagement have been on my brain of late. Sure, that has a lot to do with the fact I attended both Health Datapalooza and the Health Privacy Summit last week in Washington, D.C.–but it’s also due to a recent personal experience.
It took place a few weeks ago when I brought my child into the pediatrician for an on-again, off-again rash. After conversing with the doctor about the best plan of attack, I was told to take pictures the next time the rash appeared, to better help with diagnosis.
When I asked if the office had any sort of HIPAA compliant tools that would allow me to send such pictures electronically to the practice without having to set up another appointment, I was told it did not. When I asked about a patient portal for viewing records, the answer was the same.
I was disappointed, to say the least.