Failed IT causes major Georgia Blue Cross health privacy breach

Poor system testing caused a medical records privacy breach affecting over 200,000 members of Georgia Blue Cross and Blue Shield. The case has implications for both consumer privacy and IT’s impact on business operations.
In an emailed statement, Blue Cross spokesperson, Cindy Sanders, said:
[A] mailing of Explanation of Benefits (EOB) letters included EOBs sent to incorrect addresses. These EOBs may have included protected health or personal information. We are currently assessing how many people may have been affected by this incident and we will quickly notify impacted members and send them the correct EOB.

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